If Cleanlist is not loading or you see a "Connection Lost" message, try these steps.
Quick fixes
Refresh the page - Most temporary issues resolve with a page refresh.
Check your internet connection - Make sure you are connected to the internet.
Clear browser cache - Sometimes stale cached data can cause issues. Clear your browser cache and reload.
Try a different browser - If the issue persists, try Chrome, Firefox, or Edge.
CRM integration issues
If your HubSpot or Salesforce connection stops working, go to Integrations and reconnect.
Authorization tokens can expire - reconnecting refreshes them.
Enrichment stuck
If an enrichment session appears stuck:
Wait a few minutes - large batches can take time.
Refresh the page to check if progress has actually continued.
If truly stuck for more than 15 minutes, contact support via live chat.
Still having issues?
Click the Live Chat button in the sidebar or bottom right to reach our support team. Include details about what you were doing when the issue occurred.